Return & Refund Policy
Avervona is committed to providing customers with a clear and reliable return and refund process.
This Return & Refund Policy applies to purchases made through the official Avervona website.
If you have any questions regarding returns, refunds, or order issues, please contact the Avervona customer support team before taking further action.
1. Return Window
Avervona offers a 30-day return period.
Customers may request a return within 30 days after receiving the product.
To be eligible for a return:
- The item must be unused and in its original condition
- The product must include original packaging and included components where applicable
- The item must not be damaged due to improper use
- Valid order information or proof of purchase must be provided
Products showing signs of use, damage, modification, washing, or missing components may not be eligible for return.
For certain products, additional return conditions may apply depending on product characteristics.
2. How to Start a Return
To request a return, please contact Avervona customer support.
Customer Support Email:
[email protected]
Customer Support Phone:
+86 184 7358 6291
Please provide:
- Order number
- Customer name
- Product details
- Reason for return
- Relevant photos or supporting information if applicable
If your return request is approved:
- Avervona will provide return instructions
- Additional information may be requested when necessary
- Customers should follow the provided return process
Important:
Please do not send products back before receiving return instructions from Avervona.
3. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact Avervona customer support as soon as possible.
To help us review the issue, please provide:
- Order number
- Product details
- Photos showing the issue
- Packaging information when necessary
After reviewing the information provided, Avervona will provide an appropriate solution.
Possible solutions may include:
- Replacement
- Refund
- Other reasonable assistance
4. Exceptions / Non-Returnable Items
Certain items may not qualify for return, including:
- Products damaged due to improper use
- Products modified after delivery
- Products returned without prior approval
- Products missing original components or packaging when required
If you are unsure whether your product qualifies for return, please contact Avervona customer support before sending the item back.
5. Exchanges
Avervona does not currently offer direct exchanges.
If you would like a different product, size, or variation:
- Contact Avervona customer support
- Request a return according to our return process
- Place a new order for the preferred item
This process helps ensure accurate order processing.
6. Refunds
Once your return is received and reviewed, Avervona will confirm whether the refund request has been approved.
If approved:
- Refunds will be issued to the original payment method
- Refund processing time is generally 5–10 business days
The actual time required for funds to appear may vary depending on your payment provider.
If you have not received your refund after the expected processing period, please contact Avervona customer support.
7. Return Shipping
Customers should contact Avervona before arranging any return shipment.
Return instructions will be provided during the return approval process.
For products received damaged, defective, or incorrect, Avervona will review the situation and provide appropriate assistance.
8. Order Cancellation
Customers may request order cancellation before the order enters processing or shipment.
Once an order has been processed or shipped, cancellation requests may no longer be available.
Please contact Avervona customer support as soon as possible if you need assistance.
9. Late or Missing Refunds
If you have not received an approved refund:
Please check:
- Your bank account
- Your payment provider account
- Your payment transaction history
If you have completed these steps and still have not received your refund, please contact Avervona.
10. Customer Support
Avervona is operated by:
Chengdu Lucai Chao Trading Co., Ltd.
For questions regarding returns, refunds, or orders, please contact:
BRAND:
Avervona
LEGAL COMPANY NAME:
Chengdu Lucai Chao Trading Co., Ltd.
CUSTOMER SUPPORT EMAIL:
[email protected]
CUSTOMER SUPPORT PHONE:
+86 184 7358 6291
SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(UTC+8)
We typically respond to customer inquiries within 12–72 hours.