Terms of Service

Welcome to Avervona.

These Terms of Service describe the rules and conditions for using the Avervona website and purchasing products through our online store.

By accessing or using our website, you agree to comply with these terms. Please read them carefully before using our services.

1. General Information

This website is operated by:

Chengdu Lucai Chao Trading Co., Ltd.

Avervona provides kitchen and home essentials through our official online store.

By visiting our website, browsing products, or placing an order, you agree that you have read, understood, and accepted these Terms of Service.

2. Website Use

You agree to use the Avervona website only for lawful purposes.

You must not:

  • Use the website in any way that may damage or interfere with its operation

  • Attempt to gain unauthorized access to website systems or customer information

  • Use website content for unauthorized commercial purposes

  • Submit false or misleading information during account creation or checkout

Avervona reserves the right to restrict or terminate access when necessary to protect our website, customers, and services.

3. Product Information

Avervona makes every effort to provide accurate product information, including:

  • Product descriptions

  • Product images

  • Materials

  • Sizes and dimensions

  • Product specifications

However, slight differences may occur due to:

  • Display settings on different devices

  • Manufacturing variations

  • Lighting conditions during photography

We recommend reviewing product details carefully before placing an order.

4. Orders and Purchases

When you place an order through Avervona, you agree to provide accurate and complete information.

After submitting an order:

  • You will receive an order confirmation when your purchase is successfully received.

  • Orders are processed after payment confirmation.

  • Avervona reserves the right to cancel or refuse orders when necessary, including cases involving incorrect information, suspected fraudulent activity, or product availability issues.

If an order needs to be canceled or adjusted, we will contact you using the information provided during checkout.

5. Pricing and Payment

All prices displayed on the Avervona website are shown in the applicable currency during checkout.

Prices may change due to:

  • Product updates

  • Market conditions

  • Promotional adjustments

Available payment methods will be displayed during checkout.

Customers are responsible for ensuring that payment information provided is accurate and authorized.

6. Shipping and Delivery

Shipping information, processing times, and delivery estimates are described in our Shipping Policy.

Customers should ensure that shipping information provided during checkout is accurate.

Avervona is not responsible for delays caused by circumstances outside our reasonable control, including carrier delays, customs procedures, weather conditions, or transportation interruptions.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review the Return & Refund Policy before requesting a return or refund.

For assistance regarding returns, refunds, or order issues, please contact our customer support team.

8. Intellectual Property

All content on the Avervona website, including but not limited to:

  • Text

  • Images

  • Logos

  • Graphics

  • Website design

  • Brand materials

is owned by or used by Avervona and is protected by applicable intellectual property rights.

You may not copy, reproduce, modify, distribute, or use website content without prior authorization.

9. Third-Party Services

Avervona may use third-party services to support website operations, including:

  • Payment processing

  • Shipping services

  • Website analytics

  • Customer support tools

These third-party providers may process information according to their own policies and terms.

10. Limitation of Responsibility

Avervona strives to provide accurate product information and reliable services.

However, certain situations may be affected by factors outside our reasonable control, including:

  • Website interruptions
  • Payment processing issues
  • Shipping delays
  • Carrier-related issues
  • External service interruptions
  • Other unexpected circumstances

We will make reasonable efforts to assist customers and resolve issues in a timely manner.

11. Changes to These Terms

Avervona may update or modify these Terms of Service when necessary.

Any changes will be reflected on this page.

Customers are encouraged to review these terms periodically to stay informed about updates.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us.

BRAND:
Avervona

LEGAL COMPANY NAME:
Chengdu Lucai Chao Trading Co., Ltd.

CUSTOMER SUPPORT EMAIL:
[email protected]

CUSTOMER SUPPORT PHONE:
+86 184 7358 6291

SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(UTC+8)

We typically respond to customer inquiries within 12–72 hours.