Terms of Service

1. Overview

Welcome to Avervona.

Avervona is an independent online retailer operated by Chengdu Lucai Chao Trading Co., Ltd., offering a diverse selection of everyday essentials, home accessories, travel products, practical gadgets, car accessories, gifts, and other lifestyle products.

These Terms of Service govern your access to and use of our official website, https://avervona.com/, including browsing products, placing orders, and using our online services.

By accessing or using our website, you agree to these Terms of Service, subject to applicable laws and consumer protection rights.

Please read these terms carefully before making a purchase.

2. General Conditions

By using the Avervona website, you agree to provide accurate information and use our services responsibly.

You must not:

  • Use the website for unlawful or fraudulent purposes.

  • Attempt to access restricted systems or customer information without authorization.

  • Interfere with website functionality or security.

  • Submit false or misleading information during checkout.

  • Distribute malicious software or harmful code.

  • Reproduce or commercially exploit website content without authorization.

We reserve the right to restrict access or take appropriate action when reasonably necessary to protect our website, customers, and business operations.

3. Product Information and Availability

Avervona aims to provide clear and accurate product information to help customers make informed purchasing decisions.

Product pages may include:

  • Product names and descriptions.

  • Product photographs.

  • Materials and specifications, where applicable.

  • Dimensions, sizes, or compatibility information.

  • Available colors, styles, or variations.

  • Product pricing and availability.

We make reasonable efforts to ensure that product descriptions and images accurately represent the items offered.

However, minor visual differences may occur due to lighting conditions, screen settings, or normal manufacturing variations.

Such differences do not limit customers' statutory rights if products are materially different from their descriptions or otherwise fail to meet applicable legal requirements.

Product availability may change without prior notice.

4. Orders and Order Confirmation

When placing an order, customers are responsible for providing accurate and complete billing, shipping, and contact information.

After an order is submitted:

  1. Payment authorization is requested through the available payment provider.

  2. An order confirmation is generated after successful checkout.

  3. The order enters our processing workflow.

  4. Shipping arrangements are made according to our Shipping Policy.

We may contact customers if additional information is required to complete an order.

We may cancel or decline orders for legitimate reasons, including:

  • Unavailable products.

  • Incorrect or incomplete order information.

  • Suspected fraudulent transactions.

  • Payment authorization failures.

  • Material pricing or listing errors.

If a paid order is canceled by Avervona, any payment collected for the canceled items will be refunded in accordance with applicable law.

5. Pricing and Payment

Product prices are displayed on our website and during checkout.

The final amount payable will be shown before an order is submitted and may include applicable shipping fees, taxes, or other disclosed charges.

Prices and promotional offers may change from time to time.

Payment methods available during checkout may include credit cards, debit cards, digital wallets, or other supported payment options.

Available payment methods may vary by location and payment provider.

Orders are generally processed after successful payment confirmation.

For additional information, please refer to our Payment Policy.

6. Shipping and Delivery

Avervona provides shipping information through our Shipping Policy.

Our standard estimated shipping arrangements are:

Order Processing: 1–3 business days.

Estimated Shipping Time: 7–15 business days after shipment.

Estimated Total Delivery Time: 8–18 business days.

Our standard shipping charges are:

Order Value Shipping Fee
$0.00–$39.98 $12.99
$39.99 and above Free Shipping

Delivery estimates may vary due to destination, carrier operations, customs processing, weather conditions, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information during checkout.

If a shipment is delayed, lost, damaged, or delivered incorrectly, customers should contact our support team for assistance.

Nothing in this section limits any delivery-related rights or remedies available under applicable consumer protection laws.

For full details, please refer to our Shipping Policy.

7. Returns, Refunds, and Cancellations

Avervona offers a 30-day return period for eligible products, beginning on the date the customer receives the order.

To request a return, customers should contact our support team and follow the provided return instructions.

Eligible products generally must be unused and in their original condition, subject to applicable exceptions and consumer protection rights.

Approved refunds are generally processed to the original payment method within 5–10 business days after approval.

Customers may request cancellation before an order enters processing or shipment.

For complete information regarding return eligibility, damaged products, return shipping costs, cancellations, and refunds, please refer to our Return & Refund Policy.

8. Customer Accounts and Information

If customer account functionality is available, customers are responsible for maintaining the confidentiality of their account credentials.

Customers should provide accurate information and notify our support team if they suspect unauthorized account activity.

We may take reasonable measures to protect accounts and prevent fraudulent use of our services.

Personal information is handled in accordance with our Privacy Policy.

9. Intellectual Property

Unless otherwise stated, the text, logos, graphics, website design, and other original content appearing on Avervona are owned by or licensed to the relevant rights holders.

These materials may be protected by copyright, trademark, and other applicable intellectual property laws.

Customers may use website content for personal, noncommercial shopping purposes.

Unauthorized copying, reproduction, distribution, or commercial use of protected content is prohibited unless permitted by law or authorized by the relevant rights holder.

10. Third-Party Services

Avervona may use third-party services to support website operations, including:

  • Ecommerce hosting and website functionality.

  • Payment processing.

  • Shipping and logistics.

  • Customer support.

  • Website analytics.

  • Advertising and marketing services, where applicable.

Certain services may be subject to additional terms or privacy policies established by their providers.

Avervona is not responsible for the independent operation of third-party websites that we do not control, except where responsibility is imposed by applicable law.

11. Website Availability and Service Interruptions

We aim to maintain a functional and accessible online shopping experience.

However, website availability may occasionally be affected by:

  • Scheduled maintenance.

  • Technical interruptions.

  • Internet connectivity issues.

  • Payment provider outages.

  • Third-party service disruptions.

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to address service interruptions and assist customers with affected orders.

We do not guarantee uninterrupted website availability.

12. Limitation of Liability

To the extent permitted by applicable law, Avervona is not responsible for losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms of Service excludes or limits liability that cannot lawfully be excluded or restricted.

This includes applicable consumer rights relating to defective products, inaccurate descriptions, non-delivery, refunds, or other statutory protections.

Where an issue arises with an order, customers are encouraged to contact our support team so we can investigate and provide an appropriate resolution.

13. Privacy and Personal Information

We respect customer privacy and aim to handle personal information responsibly.

Personal information may be collected and processed for purposes including:

  • Order fulfillment.

  • Payment processing.

  • Customer support.

  • Shipping and delivery.

  • Website security.

  • Website analytics and marketing, where applicable.

For more information about data collection, cookies, third-party providers, and privacy rights, please review our Privacy Policy.

14. Changes to These Terms

Avervona may update these Terms of Service to reflect changes in our business operations, website services, or applicable legal requirements.

Updated terms will be published on this page.

Changes will apply prospectively unless otherwise permitted by applicable law.

Material changes affecting existing orders will be handled in accordance with applicable contractual and consumer protection requirements.

We encourage customers to review these terms periodically.

15. Contact Information

If you have questions about these Terms of Service, orders, payments, shipping, returns, or customer support, please contact us.

BRAND:
Avervona

LEGAL COMPANY NAME:
Chengdu Lucai Chao Trading Co., Ltd.

OWNER / REPRESENTATIVE:
Ma Yunchao

CUSTOMER SUPPORT EMAIL:
[email protected]

SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(China Standard Time, UTC+8)

RESPONSE TIME:
Typically within 12–72 hours.

OFFICIAL WEBSITE:
https://avervona.com/