Shipping policy
Overview
At Avervona, we are committed to providing customers with a clear, convenient, and reliable shipping experience.
As an online retailer offering everyday essentials, home accessories, travel products, practical gadgets, car accessories, and other lifestyle products, we aim to make the delivery process as straightforward as possible.
This Shipping Policy explains our order processing times, shipping charges, estimated delivery times, tracking information, and procedures for addressing shipping-related issues.
This policy applies to orders placed through our official website:
1. Order Processing Time
Orders are generally processed after successful payment confirmation.
Standard Order Processing Time: 1–3 business days.
During this period, orders are reviewed, prepared, and arranged for shipment.
Business days generally exclude weekends and public holidays.
Processing times may be extended during promotional events, public holidays, unusually high order volumes, or circumstances beyond our reasonable control.
Once an order has been shipped, shipping confirmation and tracking information will be provided when available.
2. Shipping Rates
Avervona offers the following standard shipping rates:
| Order Value | Shipping Fee |
|---|---|
| $0.00–$39.98 | $12.99 |
| $39.99 and above | Free Shipping |
Shipping eligibility is calculated based on the applicable order value displayed during checkout.
Any shipping charges will be shown before the customer completes the purchase.
3. Estimated Delivery Time
Our standard estimated shipping timeframe is:
Order Processing: 1–3 business days.
Shipping Transit: 7–15 business days after shipment.
Estimated Total Delivery: 8–18 business days from successful payment confirmation.
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary depending on:
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Shipping destination.
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Carrier operations and transportation schedules.
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Customs clearance procedures.
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Weather conditions.
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Public holidays.
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High shipping volumes.
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Other circumstances beyond our reasonable control.
Customers are encouraged to review their shipping information carefully before completing checkout.
4. Shipping Destinations
Avervona ships to destinations supported by our available shipping services.
Shipping availability may vary depending on the delivery address, product type, and applicable carrier restrictions.
Customers can confirm whether delivery is available to their location during checkout.
If a shipping destination is unavailable, the checkout process may not provide a delivery option for that address.
5. Order Tracking
Once your order has been shipped, tracking information will be provided when available.
Tracking information may include:
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Shipment confirmation.
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Tracking number.
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Carrier information.
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Tracking updates.
Please allow time for the shipping carrier to register and update tracking information after shipment.
If tracking information has not updated for an extended period, please contact our customer support team.
6. Shipping Delays
Although we aim to meet our estimated delivery times, unexpected delays may occasionally occur.
Potential causes include:
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Carrier disruptions.
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Customs inspections.
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Severe weather.
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Transportation interruptions.
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Public holidays.
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High shipment volumes.
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Other logistical circumstances.
If your order experiences a significant delay, please contact us with your order number.
Our customer support team will review the available shipment information and assist with appropriate next steps.
Any applicable legal rights relating to delayed or undelivered goods remain unaffected.
7. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information during checkout.
Please verify the following details before submitting your order:
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Recipient's full name.
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Street address and apartment number, where applicable.
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City, state, or province.
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Postal or ZIP code.
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Country or region.
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Contact information.
If you notice an error after placing your order, please contact us as soon as possible.
We will attempt to assist with address corrections where operationally possible.
However, once an order has entered processing or has been shipped, address modifications may no longer be possible.
If a package is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for redelivery. Any such charges will be communicated before redelivery is arranged.
8. Multiple Package Shipments
Some orders may be shipped in multiple packages due to product availability, fulfillment arrangements, or logistical requirements.
If your order is divided into separate shipments:
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Packages may arrive on different dates.
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Separate tracking information may be provided.
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Delivery updates may differ between packages.
If you receive only part of your order, please review the available tracking information before contacting customer support.
9. Lost or Missing Packages
If your order has not arrived within the estimated delivery period, please contact our customer support team.
Please provide:
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Order number.
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Customer name.
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Shipping address.
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Tracking number, if available.
We will review the shipment information and, where appropriate, contact the shipping carrier to investigate.
If a package is confirmed lost in transit, we will provide an appropriate resolution, which may include a replacement or refund, depending on the circumstances and applicable consumer protection laws.
10. Delivered but Not Received
If tracking information indicates that your package has been delivered but you cannot locate it, please:
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Check around your delivery location.
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Confirm the shipping address on your order.
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Check with household members, building management, or neighbors where appropriate.
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Contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact Avervona customer support.
We will review the available delivery records and assist with further investigation.
A delivery scan alone does not automatically eliminate any rights or remedies available under applicable law.
11. Customs Duties and Import Taxes
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.
Unless otherwise stated at checkout or required by applicable law, customers are responsible for any applicable import-related charges.
These charges are determined by the relevant authorities and may vary depending on the destination and order details.
Customers should review applicable import requirements before placing an international order.
12. Shipping and Return Responsibilities
Shipping-related concerns, including damaged products, incorrect items, or lost packages, should be reported to our customer support team.
For eligible returns, customers should follow the instructions provided under our Return & Refund Policy.
For confirmed damaged, defective, or incorrect products attributable to Avervona, reasonable return shipping costs will be covered where a return is required.
For eligible change-of-mind returns, customers are generally responsible for return shipping costs.
Please contact customer support before arranging any return shipment.
13. Customer Support and Business Information
If you have questions regarding order processing, shipping costs, delivery estimates, tracking, or missing packages, please contact us.
BRAND:
Avervona
LEGAL COMPANY NAME:
Chengdu Lucai Chao Trading Co., Ltd.
OWNER / REPRESENTATIVE:
Ma Yunchao
CUSTOMER SUPPORT EMAIL:
[email protected]
CUSTOMER SUPPORT PHONE:
+86 184 7358 6291
SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(China Standard Time, UTC+8)
RESPONSE TIME:
Typically within 12–72 hours.
OFFICIAL WEBSITE:
https://avervona.com/