Terms of service
1. Overview
At Avervona, we aim to provide customers with a secure, convenient, and straightforward online payment experience.
Customers can purchase a variety of everyday essentials, home accessories, lifestyle products, travel accessories, practical gadgets, and other available items through our official website.
All payments are processed through the payment services available at checkout.
2. Accepted Payment Methods
Avervona accepts the payment methods displayed during the checkout process.
Depending on your location and payment availability, these may include:
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Major credit cards
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Debit cards
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Digital wallets, where available
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Other supported payment methods displayed at checkout
Available payment options may vary depending on your country, payment provider, and checkout configuration.
Customers should review the available payment methods before completing their purchases.
3. Payment Processing
Payment authorization is required before an order can be processed.
Once payment has been successfully completed:
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An order confirmation will be generated.
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Customers will receive confirmation using the contact information provided during checkout.
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The order will enter our processing workflow.
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Shipping arrangements will begin according to our Shipping Policy.
If a payment is declined or cannot be authorized, the order may remain incomplete.
Please ensure that all billing and payment information is accurate before submitting your order.
4. Payment Security
Avervona uses third-party payment processing services to handle online transactions.
Payment information is transmitted and processed using the security measures implemented by the relevant payment providers.
Avervona does not directly store complete payment card numbers or card security codes on its own servers.
Customers are encouraged to complete purchases only through our official website:
5. Currency and Additional Charges
Product prices and applicable charges are displayed during checkout.
The final order total may include:
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Product prices
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Applicable shipping charges
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Applicable taxes or other charges disclosed at checkout
If your payment account uses a different currency from the checkout currency, your bank or payment provider may apply currency conversion rates or additional transaction fees.
Such fees are determined by the relevant financial institution or payment provider.
6. Payment Issues
If you experience difficulties completing a payment, please:
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Confirm that your payment details are correct.
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Check that your payment method is supported.
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Ensure sufficient funds or available credit.
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Contact your bank or payment provider if the transaction is declined.
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Contact our customer support team if the problem continues.
Please avoid submitting repeated payments if you are uncertain whether a previous transaction was successful.
7. Order Confirmation
After a successful checkout, customers should receive an order confirmation containing relevant purchase information.
If you do not receive confirmation, please check your email inbox and spam folder.
If you believe your payment was completed but have not received confirmation, contact our customer support team with the relevant transaction information.
8. Refunds and Payment Reversals
Approved refunds are generally issued to the original payment method used for the purchase, subject to the payment provider's processing requirements.
Refund processing times may vary depending on your bank, card issuer, or payment service provider.
For information about return eligibility, refund requests, and applicable conditions, please refer to our Return & Refund Policy.
9. Contact Information
For questions about payments, checkout, or order confirmation, please contact us.
BRAND:
Avervona
LEGAL COMPANY NAME:
Chengdu Lucai Chao Trading Co., Ltd.
CUSTOMER SUPPORT EMAIL:
[email protected]
CUSTOMER SUPPORT PHONE:
+86 184 7358 6291
SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(China Standard Time, UTC+8)
RESPONSE TIME:
Typically within 12–72 hours.
OFFICIAL WEBSITE:
https://avervona.com/