Privacy Policy
Avervona respects your privacy and is committed to protecting your personal information.
Avervona is operated by:
Chengdu Lucai Chao Trading Co., Ltd.
This Privacy Policy explains how Avervona collects, uses, protects, and manages customer information when you visit our website, browse products, place orders, or contact our customer support team.
1. Information We Collect
To provide our products and services, Avervona may collect information that you provide when you:
- Place an order
- Contact customer support
- Subscribe to updates
- Use our website services
The information collected may include:
- Name
- Email address
- Phone number
- Shipping information
- Billing information
- Order details
- Customer communications
We may also automatically collect certain information when you visit our website, including:
- IP address
- Browser information
- Device information
- Pages visited
- Website interaction data
2. How We Use Your Information
Avervona uses collected information to:
- Process and fulfill customer orders
- Provide customer service and support
- Send order confirmations and service updates
- Improve website functionality and shopping experience
- Maintain website security
- Prevent unauthorized activities
We only collect and use information necessary to provide our services.
3. Payment Information
Payment transactions are securely processed through third-party payment providers.
Avervona does not store complete payment card details on our servers.
Payment providers handle payment information according to their own privacy and security practices.
4. Cookies and Website Technologies
Avervona uses cookies and similar technologies to improve website performance and customer experience.
Cookies may help us:
- Remember customer preferences
- Analyze website usage
- Improve website functions
- Provide better services
You can manage cookie settings through your browser preferences.
5. Sharing of Information
Avervona does not sell or rent customer personal information.
We may share information only when necessary to operate our business, including with:
- Payment service providers
- Shipping providers
- Website service providers
- Customer support tools
These providers only access information required to provide their services.
6. Data Security
Avervona takes reasonable measures to protect customer information from unauthorized access, misuse, loss, or disclosure.
Although we work to protect personal information, no online transmission method can guarantee complete security.
7. Data Retention
Avervona keeps customer information only for as long as necessary to:
- Complete transactions
- Provide customer support
- Maintain business records
- Operate our services
When information is no longer required, reasonable steps are taken to protect or remove it.
8. Your Privacy Rights
Customers may contact Avervona regarding their personal information, including requests to:
- Ask about collected information
- Update account details
- Request assistance regarding privacy concerns
- Manage communication preferences
9. Third-Party Services
Avervona may use third-party services to support website operations, including:
- Payment processing
- Shipping services
- Analytics tools
- Website functionality services
These third-party providers manage information according to their own policies.
10. Changes to This Privacy Policy
Avervona may update this Privacy Policy when necessary to reflect changes in our services or business operations.
Customers are encouraged to review this page periodically for any updates.
11. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact us.
BRAND:
Avervona
LEGAL COMPANY NAME:
Chengdu Lucai Chao Trading Co., Ltd.
CUSTOMER SUPPORT EMAIL:
[email protected]
CUSTOMER SUPPORT PHONE:
+86 184 7358 6291
SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(UTC+8)
We typically respond to customer inquiries within 12–72 hours.