Shipping Policy

At Avervona, we are committed to providing a reliable and transparent shipping experience for our customers.

This Shipping Policy explains our order processing time, shipping options, delivery estimates, tracking information, and other important shipping details.

1. Order Processing

All orders are processed after payment confirmation.

Order Processing Time:

  • Processing time: 1–3 business days

Orders are carefully prepared and inspected before shipment.

During weekends, public holidays, promotional periods, or high order volume periods, processing times may take slightly longer.

Once your order has been shipped, you will receive shipping confirmation information when available.

2. Shipping Cost & Estimated Delivery Time

We provide straightforward shipping options for your convenience.

Shipping Information:

  • Shipping Fee: $12.99
  • Free Shipping: Available for orders of $39.99 and above
  • Estimated Delivery Time: 7–15 business days after shipment

Delivery times may vary depending on:

  • Destination
  • Carrier processing
  • Weather conditions
  • Customs procedures
  • Transportation delays
  • Other circumstances beyond our reasonable control

Estimated delivery times are provided as a reference and are not guaranteed arrival dates.

3. Tracking Your Order

Once your order has been shipped, tracking information will be provided when available.

Customers may use the tracking information to check shipment progress.

Please note that tracking updates may require some time after shipment.

If your tracking information has not updated for an extended period, please contact our customer support team for assistance.

4. Unexpected Shipping Delays

Although we work to ensure timely delivery, unexpected delays may occur due to:

  • Carrier delays
  • Weather conditions
  • Customs processing
  • Transportation interruptions
  • High shipping volume
  • Other unexpected circumstances

If your order is delayed, please contact us and we will assist you with available information.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully review:

  • Recipient name
  • Shipping address
  • Postal code
  • Contact information

If you notice an error after placing your order, please contact our customer support team as soon as possible.

Once an order has entered processing or shipment, changes may not always be possible.

6. Multiple Package Shipments

Some orders may be shipped in separate packages depending on product availability and fulfillment arrangements.

If you receive one package before another, please do not assume that an item is missing.

Additional tracking information may be provided when available.

7. Lost or Missing Packages

If your package has not arrived within the estimated delivery timeframe, please contact our customer support team.

Please provide:

  • Order number
  • Customer name
  • Tracking information (if available)

We will review the available shipping information and assist with the next steps.

8. Delivered but Not Received

If tracking information shows that your package has been delivered but you cannot locate it, please check:

  • Around your delivery location
  • With family members or neighbors
  • With your local carrier

If you still cannot locate your package, please contact our support team for assistance.

9. Customs, Duties & Import Charges

Customers are responsible for any customs fees, duties, taxes, or import charges that may apply according to local regulations.

These charges are determined by the destination country and are not controlled by Avervona.

10. Address Responsibility

Customers are responsible for ensuring that all shipping information provided during checkout is accurate.

Avervona is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by customers.

11. Contact Us

If you have any questions regarding shipping, please contact our customer support team.

BRAND:
Avervona

LEGAL COMPANY NAME:
Chengdu Lucai Chao Trading Co., Ltd.

CUSTOMER SUPPORT EMAIL:
[email protected]

CUSTOMER SUPPORT PHONE:
+86 184 7358 6291

SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(UTC+8)

We typically respond to customer inquiries within 12–72 hours.