Privacy policy

1. Introduction

Welcome to Avervona.

Avervona is an independent online retailer operated by Chengdu Lucai Chao Trading Co., Ltd., offering everyday essentials, home accessories, travel products, practical gadgets, car accessories, and other lifestyle products through our official website.

We respect the privacy of our customers and are committed to handling personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit https://avervona.com/, browse our collections, make purchases, or contact customer support.

By using our website, you acknowledge the information provided in this Privacy Policy. Where consent is required by applicable law, we will request it separately.

2. Personal Information We Collect

We may collect personal information when you interact with our website or use our services.

Information You Provide

This may include:

  • Full name

  • Email address

  • Telephone number

  • Shipping and billing addresses

  • Order and purchase details

  • Account information, where applicable

  • Customer service communications

  • Product inquiries and feedback

  • Marketing preferences

Information Collected Automatically

When you visit our website, certain technical information may be collected, including:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Pages viewed and browsing activity

  • Referring website information

  • Website interaction data

  • Cookie identifiers and similar technical information

Transaction Information

We may receive payment status, transaction references, and other information necessary to confirm and manage orders.

Complete payment card information is handled by the relevant payment processing providers.

3. How We Use Personal Information

We may use collected information for the following purposes:

Order Processing and Fulfillment

To process purchases, confirm orders, arrange shipments, provide tracking information, and manage returns or refunds.

Customer Support

To respond to inquiries, resolve order-related issues, and provide assistance with products and services.

Website Operations

To maintain website functionality, improve navigation, troubleshoot technical issues, and enhance the shopping experience.

Security and Fraud Prevention

To identify suspicious activity, prevent unauthorized transactions, and protect our customers and website.

Marketing Communications

To send promotional messages, product updates, or special offers where permitted by applicable law and your communication preferences.

Customers may unsubscribe from marketing emails using the unsubscribe instructions included in those messages.

Legal and Business Requirements

To maintain necessary business records, comply with legal obligations, and respond to lawful requests.

4. Payment Information and Security

Payments made through Avervona are processed using supported third-party payment service providers.

We do not directly store complete payment card numbers or card security codes on our own servers.

Payment providers may collect and process information necessary to authorize and complete transactions.

Their handling of payment information is governed by their applicable privacy notices and security practices.

For additional payment-related information, please refer to our Payment Policy.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality and improve customer experience.

These technologies may be used to:

  • Maintain shopping cart functionality.

  • Remember website preferences.

  • Support account and checkout functions.

  • Analyze website traffic and performance.

  • Understand customer interactions.

  • Measure advertising performance where applicable.

  • Support personalized content or advertising where permitted.

Some cookies are necessary for website functionality, while others may be used for analytics or marketing purposes.

You can manage certain cookie preferences through your browser settings and, where available, our website's privacy or cookie preference controls.

Disabling certain cookies may affect website functionality.

Where required by applicable law, we obtain consent before using non-essential cookies or similar technologies.

6. Sharing and Disclosure of Personal Information

We may disclose personal information to service providers and business partners when reasonably necessary to operate our online store.

These may include:

  • Ecommerce hosting and website service providers.

  • Payment processing providers.

  • Shipping carriers and logistics partners.

  • Customer support service providers.

  • Website analytics providers.

  • Advertising and marketing technology providers, where applicable.

  • Professional advisers and other providers supporting lawful business operations.

We may also disclose information when required by law, to protect legal rights, or in connection with a legitimate business transfer.

We do not sell customer contact lists for independent marketing purposes.

Certain advertising or analytics disclosures may be classified as a sale, sharing, or targeted advertising under applicable privacy laws, even where no money is exchanged. Where applicable, customers will be provided with legally required privacy choices.

7. Data Security

Avervona takes reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.

We also rely on relevant service providers to implement appropriate safeguards for the information they process.

However, no method of internet transmission or electronic storage is completely secure.

Customers are encouraged to protect their account credentials and contact us if they suspect unauthorized account activity.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

Retention periods may depend on:

  • Order fulfillment and transaction records.

  • Customer support requirements.

  • Accounting and tax obligations.

  • Fraud prevention and security needs.

  • Applicable legal and regulatory requirements.

When personal information is no longer needed, we take reasonable steps to delete, anonymize, or otherwise securely handle it, subject to applicable legal obligations.

9. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of eligible personal information.

  • Request a copy of certain personal information.

  • Withdraw consent where processing relies on consent.

  • Object to or restrict certain processing activities.

  • Opt out of certain targeted advertising or data sharing activities.

  • Manage marketing communication preferences.

Some requests may be subject to identity verification or legally permitted exceptions.

To submit a privacy-related request, please contact:

[email protected]

We will review and respond to requests in accordance with applicable privacy laws.

10. International Data Transfers

Avervona operates an online retail business that may involve service providers and customers in different countries.

Personal information may be processed or stored in countries other than the country where you reside.

Where required, we take appropriate steps to support lawful international transfers and protect personal information in accordance with applicable privacy requirements.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services to support shopping, payments, delivery, analytics, or other functions.

Third-party services may have their own privacy policies and data handling practices.

We encourage customers to review the privacy policies of external services before providing personal information directly to them.

Avervona is not responsible for the independent privacy practices of third-party websites that we do not control.

12. Children's Privacy

Avervona's website is intended for general online shopping and is not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe a child has provided personal information to us improperly, please contact customer support so that we can review the matter and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website functionality, service providers, or applicable legal requirements.

When updates are made, the revised version will be published on this page.

Where legally required, we will provide additional notice or obtain consent for material changes.

We encourage customers to review this Privacy Policy periodically.

14. Contact Information

If you have questions about this Privacy Policy, your personal information, or your privacy rights, please contact us.

BRAND:
Avervona

LEGAL COMPANY NAME:
Chengdu Lucai Chao Trading Co., Ltd.

OWNER / REPRESENTATIVE:
Ma Yunchao

CUSTOMER SUPPORT EMAIL:
[email protected]

CUSTOMER SUPPORT PHONE:
+86 184 7358 6291

SUPPORT HOURS:
Monday–Friday, 9:00 AM–6:00 PM
(China Standard Time, UTC+8)

RESPONSE TIME:
Typically within 12–72 hours.

OFFICIAL WEBSITE:
https://avervona.com/